HP Officejet 6500A Plus e-All-in-One (CN557AB1H)

Product Details

• Product Dimensions: 17.7 x 18.8 x 10.2 inches ; 18.2 pounds
• Shipping Weight: 20 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B003ZUXXP6
• Item model number: CN557AB1H
  

Price : $132.26
You Save : $67.73 (34%)

Product Description

From the Manufacturer

Print professional color business materials for the lowest cost per page vs. in-class inkjet all-in-ones with the HP Officejet 6500A Plus e-All-in-One, which delivers maximum prints speeds of 32 pages per minute black and 31 ppm color. Print, fax, copy, scan-this wireless, Ethernet-ready all-in-one does it all and saves you money with individual inks and high-capacity cartridges and by using up to 40% less energy than comparable laser products. Store your business documents on the Web and quickly access and print them directly from this inkjet printer using print apps and the 2.36" color touchscreen. You can also quickly fax files or scan to a PC or e-mail and use HP ePrint to send photos, documents and more from any mobile device directly to the HP Officejet 6500A Plus e-All-in-One. The HP Officejet 6500A Plus e-All-in-One has a 250-page paper tray and a 35-page automatic document feeder, handles a range of paper types and cuts down on paper usage with automatic two-sided printing. It also meets changing business needs by allowing you to connect to your PC with Hi-speed USB 2.0 or print without a PC using memory card slots.

WHY BUY?

• Print professional color for the lowest cost per page vs. in-class inkjets¹

• Save on paper with automatic two-sided printing

• Send print jobs from any mobile device with e-mail capability using HP ePrint²

• Use AirPrint^™ to print from iPad^®, iPhone^® or iPod touch^®3

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FUNCTIONS

WEB CONNECTEDAccess and print from the Web using the color display and apps

HP ePRINTIf you can e-mail it, you can print it using HP ePrint²

AIRPRINT^™Simply print wirelessly from your iPad^®, iPhone^®, and iPod touch^®.³

FEATURES

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Built-in Wireless PrintingPrint from any room without using cables

Built-in Wired NetworkingShare your printer with multiple people

Two-sided PrintingSave paper by printing on both sides automatically

Memory Card SlotsPrint photos without using a PC

Color LCD ScreenEdit photos and/or manage your printer easily

4 x 6 Color Photo PrintingPrint brilliant photos for albums or to enhance business documents

Auto Document FeederFax, scan and copy multiple pages automatically

INCLUDED

NOT INCLUDED

SPECIFICATIONS

Print Speed

Up to 32 pages per minute black, up to 31 ppm color⁴; 4" x 6" photo as fast as 17 seconds

Scan

Resolution up to 4800-dpi optical

Copy

Reduce/enlarge 25%–400%

Paper Handling

3" x 4" to 8.5" x 30"; up to 7,000 pages per month

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REMEMBER ORIGINAL HP INK AND PAPER

SAVE MONEY when you choose high-capacity cartridges over standard ones

RECOMMENDED HP INK⁵

920

420 pages

920XL

1,200 pages

920

300 pages

920XL

700 pages

920

300 pages

920XL

700 pages

920

300 pages

920XL

700 pages

RECOMMENDED HP PAPER

HP Advanced Photo Paper

HP Premium Plus Photo Paper

HP Bright White Inkjet Paper

MORE INFORMATION

Datasheet (PDF)

Product Overview

WHICH HP PRINTER IS RIGHT FOR YOU?

Compare the good, better and best, side by side

See Comparison Chart

1. Compared to inkjet AiOs with fax <$200 from major vendors as of March 2010. For details, see http://www.hp.com/go/officejet. Excludes HP Officejet Pro AiOs. OJ CPP based on ISO yield of products offered as of September 2010 with highest-capacity cartridges based on continuous printing. For details see http://www.hp.com/go/learnaboutsupplies.
2. Requires an internet connection to the printer. Feature works with any internet- and email-capable device. Print times may vary. For a list of supported documents and image types, see www.hp.com/go/ePrintCenter.
3. Supports iOS 4.2 devices (iPad, iPhone 4, iPhone 3GS, and 3rd and 4th generation iPod touch) that support multitasking. Works with HP ePrint-enabled printers and All-in-Ones. AirPrint and iOS 4.2 devices require an 802.11 wireless network connection to the printer. Wireless performance is dependent upon physical environment and distance from the access point. AirPrint and the AirPrint logo are trademarks of Apple Inc. iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
4. After first page; see www.hp.com/go/inkjetprinter for details.
5. Average based on ISO/IEC 24711 or HP testing methodology and continuous printing. Actual yield varies considerably based on content of printed pages and other factors. Some ink from included cartridge is used to start up the printer. For details see www.hp.com/go/learnaboutsupplies.

HP Officejet 6500 E710N Inkjet Multifunction Printer - Color - Photo Print - Desktop CN557AB1H 74

Technical Details

• Print borderless documents with vivid color graphics and sharp text, using HP Officejet inks.
• Copy a two-sided identification card on one side of a page using the ID Copy feature.
• Connect to your network wirelessly or with built-in Ethernet, or to your PC with Hi-Speed USB 2.0.
• Get more done, faster, with Fax and Scan solutions-quickly fax files or scan to a PC10 or e-mail.
• Stay productive with a 250-page tray, a 35-page automatic document feeder and automatic two-sided printing.

Costumer Reviews

Approximately one month ago, I purchased the 6500A plus. Installation was straightforward, and it appeared to operate well. One flaw quickly became apparent, however: whenever the printer sat idle for more a few minutes, it would subsequently not print. Scouring the available troubleshooting guides in its software, I came across a piece of advice that suggested I turn the printer off, then on again. That worked, except printing documents now required 1) pressing the power button to deactivate sleep mode 2) pressing it once more to turn it off 3) pressing it again to turn the printer on. Quickly, this process became annoying and I looked up HP's customer service online. Thus began a two hour conversation with one of their technical support reps.

The customer service employee I spoke to sounded foreign (later found out he was in the Phillippines) but had a fairly good command of English. However, he misstated a couple of things, and only as I was about to hang up and decided to summarize his earlier statements, did I learn what really was going on. My printer has a known bug, that affects apparently a minority of all of these models; namely, after being turned on for about 5 minutes, the printer quickly enters sleep mode and does not come out of it when you go to print. The representative looked for a work around in the, and I'm not making this up, "underwear" settings, and began to see how to fix "energy saving mode" (what he called it instead of "sleep mode"). He sounded like he was clueless. Then we went through several trials where he asked me to press button after button on the keypad, which lasted about 15 minutes. In between instructions, he put me on hold to confer with colleagues and search online forums. The keypad buttons he told me to press did absolutely nothing....the printer did not respond whatsoever. I might have well as been tapping on the desk.

I asked if I could receive a replacement, to which he replied no, as this defect did not warrant one. However he said he could help me get an upgrade, but would not elaborate. I then asked to speak to a supervisor. A period of a few minutes of silence ensued where he did not respond, and I thought he may have disconnected. Suddenly, he came on the line and suggest he could offer me a replacement, but not an upgrade. One hour later, after being given incorrect service tag 's, and more frustration, I finished the conversation and am expecting a replacement in about a week.

Oh, and before hanging up he told me his name was Peggy. If only.

12/23/10 Update: I received the new printer today, installed it, and it appears to work properly. Once left idle for several minutes, the printer enters sleep mode, and subsequently jumps to life when I go to print (as it should).

At this point I'd like to make a couple more observations: The printer does not come with a paper copy of a user guide. The user guide is a software version, and the search option is inferior. By comparison to Google, it looks like it was designed by 3rd graders. After some effort, though, I discovered that energy saving mode totally different from sleep mode. The entire goal of "Peggy's" help was to deactivate or delay energy saving mode. That would not have affected sleep mode (nor my printers' problems) in the slightest! HP has some serious customer service issues if their employees are so ill-informed they don't understand the basic features of their own printers.

FYI: Energy saving mode will turn off the processor and firmware when the printer is turned off, in order to cut down on electricity usage. Sleep mode, on the other hand, deactivates the lcd and enables the printer to use less electricity while still on. Energy saving mode can be turned off through one of the lcd sub-menus, while sleep mode cannot be.

7/26/11

The printer continues to work well 95% of the time. Once in a while, the printer hangs up and does not copy/print. In those cases, turning the machine off and back on has solved the issue. As I saw stated in another review, the USB cable does not come with this printer. However, I was provided one with the extended service package through Office Max. Additionally, I cannot comment on the effectiveness, or lack thereof, of the wireless capabilities, as I have not used them. After some thought, I've decided to change my review to 2 stars, knocking 1.5 stars off for product related issues: the initial sleep-mode defect, the continued random errors, the lack of decent user manual and no USB cable included, and another 1.5 stars for the inane customer service.

I recently have had the pleasure of installing and using this new printer from HP.

Out of the box, this printer is a bit larger than I expected. It has trays, the double-sided print attachment, and feeders that make the size physically a bit larger than my last home desktop printer.

Setup out-of-the-box was ok but has room for improvement, at least based on my experience. The reason this product gets 4 stars instead of 5 is that despite being wireless, I simply could not get the unit to connect to my machine without using the USB cable. I setup the printer according to the instructions, and then was able to connect to my home network's router. I entered my password, and presto, the printer said it was connected. However, after multiple attempts at installing the included software, rebooting both the printer and my home machine, I just couldn't get it to connect wirelessly. FYI, my home machine runs Vista 64 bit.

I then decided to try to setup my laptop, which runs Windows XP. Being able to easily print anywhere in the house from my laptop was one of the key reasons I was looking forward to using this printer. I went through similar setup steps, and initially had the same problem trying to connect. The HP software even prompted me to physically enter the printer's assigned IP address, but even that would not work. Finally after rebooting my laptop, the printer suddenly automatically connected, although I noticed that the printer's IP address (as shown on my laptop) was very different that the one shown on the printer display. So was I able to connect? Yes. Was it easy? Not really.

But on to the good stuff ... the color touch screen works great on this unit, and is a dramatically improved interface over anything I have ever used on a home machine.

The print quality is great, scans are easy and look very sharp, and the stand-alone copy feature has already been a winner for me. I have always used a separate scanner, captured the image, messed with it, and then had to print to my printer in order to make a "copy". Now I can make a copy without even visiting my computer!

I haven't used the fax feature, but it is ready to go and looks very easy to use.

In summary, despite a few setup problems (and who knows - there are lots of network complexities these days - firewalls, etc), once I had everything up and running, this unit has performed admirably. Recommended!